Privacy Policy

1. Information We Collect

We collect the following categories of information in order to operate and improve Documind responsibly.

2. Analytics & Cookies

We rely on privacy-conscious analytics and tracking tools to understand platform performance. These tools may set cookies or use similar technologies. You can adjust preferences through your browser settings.

Cookies allow us to keep you signed in, remember preferences, analyze usage, and tune performance across Documind experiences.

3. How We Use Information

We process data only for legitimate business purposes described in our Terms of Service, including the following:

Enterprise plans may opt-out of specific training and telemetry uses as described in “Data usage, training, and learning” within the Terms.

4. Data Sharing & Processing

We share information with vetted vendors that help us run Documind. Each provider signs agreements requiring appropriate safeguards, data minimization, and contractual confidentiality obligations.

• Service providers receive data only when needed to deliver billing, support, infrastructure, or analytics services.
• Enterprise plans include additional restrictions on AI model training, third-party processing, and custom handling agreements.

See the “Data usage and learning” and “Enterprise plan exceptions” sections of the Terms for full details.

5. Your Choices & Rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, and to object to or limit certain processing.

• Review or update profile data in your account settings
• Request copies or deletion of personal data
• Withdraw consent for specific communications
• Opt out of analytics cookies via browser controls

Contact us at privacy@documind.cloud to exercise any of these rights. We may request verification details before completing your request.

6. Security Measures

Documind implements layered security controls consistent with industry expectations:

• Encrypted transport (HTTPS/TLS) and encrypted data at rest where supported
• Role-based access, least-privilege permissions, and audit logging
• Regular vulnerability assessments and employee security training

These safeguards complement the warranty disclaimers and limitation of liability provisions in our Terms of Service.

7. Service Improvements & AI Training

We may use certain interaction data to improve Documind’s models, capabilities, and reliability, consistent with “Data usage, training, and learning” in the Terms. Enterprise customers can activate additional safeguards that exclude their content from training, logging, or human review workflows.

• We disclose which data sources feed training pipelines
• Enterprise agreements supersede default training behavior
• You may request exclusions for specific projects via support

8. User Content Visibility

By default, projects and their associated prompts, schemas, and outputs remain private to you and Documind’s authorized personnel who require access to deliver support or maintain the platform.

• Projects marked “public” may be visible to other Documind users and remixable
• Private projects cannot be accessed by other users without your consent
• Attempting to bypass technical safeguards is prohibited and may result in account suspension

9. Liability & Account Responsibilities

You are responsible for keeping your credentials secure and monitoring account activity. Native Digital Inc. is not liable for damages arising from unauthorized access caused by your failure to protect login information. Additional disclaimers appear in “Disclaimer of warranties” and “Limitation of liability” within the Terms.

10. Children’s Privacy

Documind is intended for professionals 18 and older. We do not knowingly collect data from children, and we delete such information if we learn that it was provided without verifiable parental consent.

11. International Transfers

Documind relies on a distributed infrastructure, which means data may be processed in the United States or other jurisdictions where our service providers operate. We implement appropriate safeguards—such as Standard Contractual Clauses—when transferring personal data across borders.

12. Relationship to Our Terms

This Privacy Policy is incorporated into and governed by our Terms of Service. If there is a conflict between this document and the Terms, the Terms control.

13. Policy Updates

We may revise this policy from time to time. When we do, we will update the “Last updated” date above and follow the notice process described in the Terms. Continued use of the Services after updates becomes effective constitutes acceptance of the revised policy.

14. Contact & Response Times

15. Additional Resources

• Terms of Service: https://www.documind.cloud/terms
• Documentation: https://docs.documind.cloud
• Pricing: https://www.documind.cloud/pricing

Reach out using the email address that matches your request type and include relevant account identifiers for the quickest assistance.